Shipping & Returns
We pride ourselves on our exceptional customer service, and hope that our simple Shipping & Return's policy (and the T's & C's that follow) will assist in making your shopping experience seamless and easy. However, as with every commercial transaction there are the necessary perils to navigate.....
Change of Mind
Our business policy has always supported customers who change their mind or make an error with their choices. In this instance, and as per the guidelines set out by Australian Consumer Affairs, we choose to offer you a credit note or the opportunity to exchange, providing we have proof of purchase and the goods are in the original packaging and condition when they are returned. Please Contact Us with 7 days of receipt of goods if you are unhappy with your choice to get a Returned Goods Number. Any goods returned without our approval and the relevant Returned Goods reference number will not be subject to a credit note or exchange. The cost of returning the goods in the original condition is the responsibility of the customer, and in the case of an exchange the customer will also be responsible for any further freight costs incurred for us to ship your new choice. Responsiblity for the safe return of the goods rests with the customers, and unfortunately we are not able to aceept any responsiblity for damage sustained during the return of goods to us. If an exchange is not appropriate, a credit note will be issued upon our receipt of the goods to the value of the price paid for the goods, less any freight that was incurred and subsidized by us during the initial purchase. Sale items are not able to be returned due to change of mind.
Damaged or Faulty Item
Again, our stores follow the guidelines set out by the Australian Consumer Affairs with regards to damaged or faulty goods. We will work with you to resolve any issue with regards to damaged or faulty items, whether it be to provide a replacement or a refund. The responsibility to provide evidence of damage or fault rests with the customer. As every case if different, please contact us so that we can tailor your resolution. Goods returned to us without approval will not be accepted. Any complaint received after 30 days of receipt of goods will not be considered, unless there is a warranty related to a particular item.
We currently offer Paypal as our payment gateway on the online store. An approved Paypal transaction will be required before goods can be despatched.
Traditional layby is available if you make a purchase in person in one of our bricks and mortar stores. Please be advised, layby will not be available if you place your order via the online store but choose to 'Pick up' from a physical store at our online checkout. Payment will still be required via Paypal to secure your order. If your intention is to place a layby please call one of our physical locations and speak to one of our friendly staff members.
As part of your online shopping experience you can elect to collect your goods from one of our physical locations ie. in Geelong West or Ocean Grove. Just select the 'pick up' option at the Checkout to eliminate any freight costs.
If you are not able to take advantage of the 'pick up' option, we will deliver anywhere in Australia. For most of our items, we are offering a flat postage rate (depending on where you live) for all purchases. This rate will be advised at the Checkout. Some items are considered 'Bulky', such as wooden doll's houses, and they have been clearly identified so that you will recognise them as you are shopping. These items may be subject to additional freight due to their weight and volume. In this case you will be advised at the Checkout that we will be in contact with you directly to advise a more accurate shipping cost before any commitment or payment is required. Our intention is to give you maximum access to our products at a minimum cost, and we will do our very best to secure the optimum result for all concerned.
We will endeavour to ship within 24-48 business hours of placing your order. Any shipments outside of this time frame will be communicated to you directly in order to manage your expectations, and as part of our customer service commitment.
Whilst we endeavour to maintain the information on our website in a timely manner, we acknowledge that from time to time the stock availability may not be accurate. The online store looks to our shops and our warehouse for stock availability, and whilst it is regularly update and constantly maintained, it is possible during times of high demand that an available item may sell in one of our locations, but still appear available before the next scheduled update. We will contact you at our first convenience to advise if an item of stock is unavailable, and a full refund will be offered.
We endeavour to be competitive with other online sellers. We welcome feed back with regards to our pricing via the Contact Us page, but unfortunately as a small family run business we are not able to price match.
The pricing on our online store is in line with our bricks and mortar stores. However, from time to time we may run promotions or sales on specific items or ranges in specific store fronts, which may be deemed to be exclusive to that store. In order to take advantage of any online specials we suggest you sign up for our newsletter.
Apologies, but at this stage, any existing Loyalty programs that are running in the bricks and mortar stores do not extend to our online store.
And then the really boring (but also necessary) Terms and Conditions
Dizzy Toys and its affiliates provide their services to you subject to the following conditions. If you visit or shop at Dizzy Toys, you accept these conditions. Please read them carefully. In addition, when you use any current or future Dizzy Toys service or visit or purchase from any business affiliated with Dizzy Toys, whether or not included in the Dizzy Toys Web site, you also will be subject to the guidelines and conditions applicable to such service or business.
When you visit Dizzy Toys or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Dizzy Toys or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Dizzy Toys and protected by international copyright laws. All software used on this site is the property of Dizzy Toys or its software suppliers and protected by international copyright laws.
LICENSE AND SITE ACCESS
Dizzy Toys grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Dizzy Toys. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Dizzy Toys. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Dizzy Toys and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Dizzy Toys's name or trademarks without the express written consent of Dizzy Toys. Any unauthorised use terminates the permission or license granted by Dizzy Toys. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Dizzy Toys so long as the link does not portray Dizzy Toys, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Dizzy Toys logo or other proprietary graphic or trademark as part of the link without express written permission.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Dizzy Toys does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Dizzy Toys only with involvement of a parent or guardian. Dizzy Toys and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. Dizzy Toys reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Dizzy Toys and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Dizzy Toys and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Dizzy Toys or its affiliates for all claims resulting from content you supply. Dizzy Toys has the right but not the obligation to monitor and edit or remove any activity or content. Dizzy Toys takes no responsibility and assumes no liability for any content posted by you or any third party.
Dizzy Toys and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint.
RISK OF LOSS
All items purchased from Dizzy Toys are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Dizzy Toys and its affiliates attempt to be as accurate as possible. However, Dizzy Toys does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Dizzy Toys itself is not as described, your sole remedy is to return it in unused condition.
Parties other than Dizzy Toys and its subsidiaries sell product lines on this site. In addition, we provide may links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their web sites. Dizzy Toys does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY DIZZY TOYS ON AN "AS IS" AND "AS AVAILABLE" BASIS. DIZZY TOYS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, DIZZY TOYS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DIZZY TOYS DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM DIZZY TOYS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. DIZZY TOYS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
By visiting Dizzy Toys, you agree that the laws of Australia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Dizzy Toys or its affiliates.
Any dispute relating in any way to your visit to Dizzy Toys or to products you purchase through Dizzy Toys shall be submitted to confidential arbitration in Australia, except that, to the extent you have in any manner violated or threatened to violate Dizzy Toys's intellectual property rights, Dizzy Toys may seek injunctive or other appropriate relief in any court in Australia, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of an independent arbitrator. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, posted on this site. These policies also govern your visit to Dizzy Toys. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.